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welcome &
it’s nice to see you here.

When has a person, an event or a special service inspired you? You surely remember. Maybe you also told other people about it. Inspiration is contagious, after all.


Sometimes it doesn’t take much to spark inspiration. Customer Delight is the result of cordiality, understanding and benevolence.


I support companies from the hospitality sector as well as other customer-centric industries in achieving Customer Delight. In making sure guests and customers are surprised and inspired time and again by excellent and sophisticated service. In making sure that they return with pleasure and are always ready to recommend.


What challenges are you facing? Let’s talk about your concerns, which I’ll gladly take as my tasks. I’m looking forward to it.


“Working with Brita Stiegler is a great and valuable asset to us. Her open and ever-respectful conduct convinced us within moments and has been a steady source of inspiration since. With her creative ideas we have been consistently furthering Service Excellence in our establishments. This way, we can fulfil the centuries-old Sacher promise of maximum quality anew each time, today and in the future, and exceed our modern guests’ high expectations time and again in terms of realisation and experience.”


Matthias Winkler, CEO Sacher Hotels Vienna and Salzburg (Photo ©Jakob Gsoellpointner)


My mission

“In an age where almost every product and every service are a mere click away, mindfulness and appreciation become all the more important. Guests would like to feel noticed, understood and well take care of.”


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I have combined over 25 years of customer service, business development and marketing experience working with leading international companies with my passion for the hotel industry.

The result is my consultancy for Customer Delight &Brita Stiegler.



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