Service excellence and Customer Delight are not rigid concepts – quite the opposite. Expectations as to what makes service inspiring are being redefined all the time. Guests’ desires as well as the competitive environment are ever-changing. A service which might spark delight today can easily turn in to a matter of course that goes unnoticed by tomorrow.
Inspiring service today and tomorrow requires consistent training. Be it about generating new expertise, delving into certain topics or anticipating changes – successful training sessions are targeted and tailored to needs. They motivate people to strike out on new paths.
Besides knowledge transfer, interaction among participants, testing learned knowledge, self-reflection and joy in learning are at the centre.