In times where any service is available with just one click, good is not good enough. Standing out and generating loyalty in guests and customers alike requires service excellence, particularly in the hotel and restaurant trade.
Service excellence means exceeding expectations. Be it through an actual service effort, a small gesture of attention or a smile – it’s making guests feel like they received just a little extra on top.
Read here why service excellence is more essential today than ever before.
Service excellence and excellent hospitality, which enable tangibly appreciative service moments, can be learned. Targeted training trains the eye, increases the quality level of encounters and generates more employee satisfaction: ideal requirements for doing one’s best and inspiring others.
Would you like to improve your service excellence? Let’s talk about a tailored seminar which will open your staff’s eyes and hearts for providing your guests with consistently excellent service.