Where expectations are exceeded is where you will meet the most guests. The aim of my service consulting for the hotel industry is to ensure that cordial, consistent and repeatedly surprising service makes your guests experience a multitude of positive moments, puts them at ease and inspires them. This generates loyalty, turns guests into ambassadors and converts Customer Delight into a decisive competitive advantage for your establishment.
It could be a pending hotel opening, new market challenges, changed customer needs, auditing your own service quality or simply the desire of becoming even better. Each concern is different. My consulting approach is as individual as your concern, custom-tailored to your needs.
My portfolio includes all relevant services – from an analysis of the current service experience and your offer to comprehensive service design in public and behind the scenes. Our cooperation starts with a personal conversation about your establishment and your needs. After that, we will move ahead together with well-founded evaluation and strategy to create custom-tailored service offers which will inspire your guests.