Where expectations are exceeded is where you will meet the most guests. The aim of my service consulting is to ensure that cordial, consistent and repeatedly surprising service makes your guests experience a multitude of positive moments, puts them at ease and inspires them. This generates loyalty, turns guests into ambassadors and converts Customer Delight into a decisive competitive advantage for your business.
Good service needs a strong team. In training sessions I support employees to improve professionally, grow personally and be enthusiastic when working. Leadership coaching that focuses on self-leadership and resilience promotes passion and the ability to perform.
My portfolio includes all relevant services to strengthen Customer Delight front stage and backstage. Our cooperation usually starts with a personal conversation about your business and your needs. After that, we will move ahead together with well-founded evaluation and strategy to create custom-tailored service offers which will inspire your guests.
I support companies in the hotel industry and other service-orientated sectors with my hospitality and leadership experience and as a systemic coach for Positive Psychology, so that Customer Delight succeeds both in front of and behind the scenes. Positive Psychology explores what makes life worth living and which conditions favour well-being and a good life. In my work I leverage the findings of Positive Psychology to significantly improve the attitude and motivation of your teams as well as the service experience of your guests.
Take a look at my service portfolio and schedule an appointment with me – for an initial conversation regarding your establishment and your challenge.