Where expectations are exceeded is where you will meet the most guests. The aim of my service consulting for the hotel and restaurant trade is to ensure that cordial, consistent and repeatedly surprising service makes your guests experience a multitude of positive moments, puts them at ease and inspires them. This generates loyalty, turns guests into ambassadors and converts Customer Delight into a decisive competitive advantage for your business.
It could be a pending restaurant opening, new market challenges, changed customer needs, auditing your own service quality or simply the desire of becoming even better. Each concern is different. My consulting approach is as individual as your concern, custom-tailored to your needs.